Shipping
Returns
SHIPPING POLICY
Okay Diamond primarily ships from Atlanta, Georgia. Please allow 3–5 business days for order processing before your order ships. Processing time is separate from carrier transit time. Once shipped, standard ground orders typically arrive within 3–5 business days, depending on the carrier and destination.
Orders are currently shipped Monday–Thursday. We do not ship Friday–Sunday.
International shipping is not currently available.
Pre-orders, made-to-order items, custom products, and limited releases may have different processing times.
When applicable, estimated processing or shipping information will be provided on the product page.
PAYMENTS
We accept major credit and debit cards and other payment methods displayed at checkout.
Available payment options may vary and will be shown during checkout before your order is completed.
RETURNS + EXCHANGES
We want you to love your Okay Diamond purchase. Because our collections include skincare, candles,
handmade jewelry, and custom or specialty products, return and exchange eligibility varies by product.
If there is an issue with your order, please contact us within 3 days of delivery at OkayDiamondLLC@gmail.com
and include your order number and details about the issue.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 3 days of delivery.
Include your order number and 2–3 clear photos showing the item, packaging, and damage or issue.
Once reviewed and approved, we will work with you to provide an appropriate resolution,
which may include a replacement or refund.
Please keep the original item and packaging until your request has been reviewed.
NAKED DIAMONDS + PARIS ARMANI
Due to the personal-care nature of our skincare and grooming products, returns and exchanges are not accepted on these items.
If an item arrives damaged, defective, or incorrect, please follow the damaged-item process above.
Please review the product description and ingredient information before purchasing, particularly if you have known allergies or sensitivities.
MELTING DIAMONDS
Because our candles are handcrafted products, returns and exchanges are not accepted
unless an item arrives damaged, defective, or incorrect.
Please follow the damaged-item process above if there is an issue with your order.
CHOKING DIAMONDS
Because Choking Diamonds jewelry is handmade, returns and exchanges are handled based on the specific issue.
If your item arrives damaged or defective, please follow the damaged-item process above.
For sizing concerns, contact us within 3 days of delivery and provide the requested measurements. If an exchange is approved, the original item must be returned before a replacement is sent.
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs associated with an approved sizing exchange.
DIAMOND SAYS
Because many Diamond Says pieces are made-to-order or specialty items,
returns and exchanges are not accepted unless an item arrives damaged, defective, or incorrect.
Please follow the damaged-item process above if there is an issue with your order.
CUSTOM + PERSONALIZED ITEMS
Custom and personalized items are final sale and cannot be returned or exchanged
unless they arrive damaged, defective, or incorrect.
Please carefully review all names, wording, sizing, colors, and other customization details before submitting your order.
REFUNDS
Approved refunds will be issued to the original form of payment.
Original shipping charges are non-refundable unless the return or refund is the result of an error by Okay Diamond.
Please allow additional time for your bank or payment provider to process an approved refund after it has been issued.
NEED HELP?
Questions about your order?
Customer Care Hours
Monday–Friday | 10 AM–5 PM ET
REQUEST A RETURN, EXCHANGE OR ORDER REVIEW